Head of Customer Success Operations & Strategy at Whatfix

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Last Name

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Resume *

Your CS team is requesting 10 additional CSMs due to increasing workload. The CFO has asked you to justify the investment. Which analysis would you perform first? *

You discover that Enterprise customers have significantly higher product adoption than Mid-Market customers, but both segments have nearly identical renewal rates. What is your next step? *

Describe a CS Operations, RevOps, or business operations initiative that you personally led which materially improved customer retention, expansion, productivity, forecasting accuracy, or operational efficiency. What was the problem, what actions did you take, how did you measure success, and what was the outcome? *

You join Whatfix as Head of CS Operations & Strategy. After reviewing the business, you discover that gross retention has declined for two consecutive quarters despite strong product adoption metrics. How would you approach diagnosing the issue, and what actions would you prioritize in the first 90 days? *

Are you comfortable working from office from Bengaluru location on all 5 days? *

Please specify the shift that you are comfortable working in. *

US (5:30pm to 2:30am IST)
EMEA (1pm to 10pm IST)
Okay with both the shifts (US and EMEA)
Not okay with any

Please mention your current comp *

Please mention your expected comp *

Please mention your current notice period. *

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