Manager - Customer Success (US) - (CS051224) at Whatfix

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Manager - Customer Success (US) - (CS051224)

Bengaluru, Karnataka, India | Full-time

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Application Form

First Name *

Last Name

Email *

Phone *

Are you comfortable working in US (5:30 PM to 2:30 AM) timezone from Bengaluru location? *

Are you comfortable working from Bengaluru on all 5 working days? *

What is your total CTC in the current/last company? (in Lakhs) *

What's your rough Expectation in terms of CTC (Fixed + variable + others)? *

Please mention your notice period. *

What is your total work experience? *

How many years of experience do you have managing and building a high performing CS team? *

What is the total Book of Business (Annual Recurring Revenue) that you individually handling in the current organisation? *

Do you have experience catering to NA or EMEA Enterprise/Large Enterprise clients? Could you name a few barring the confidential ones? *

Which of the following technologies are you familiar with? While coding isn’t mandatory, it’s important to have the ability to troubleshoot basic issues. *

Regions that you have catered to in a client facing role - *

EMEA
North/South Americas/US
APAC/India
Others
I don't have a client facing role

Which of the following Customer Success related Metrics are measured as part of your KPI? *

None of the below
Renewals
Product Usage / Adoption
Business Reviews (QBRs, EBRs)
NRR/GRR
Customer Health / Account Heath
NPS / CSAT
Upsell / Cross Sell
Revenue Retention
Implementation/Deployment

Please share a Resume, not more than 2 pages long. We Love Brevity :) *

Thanks for your time

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