Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 

• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year

• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

ABOUT THE TEAM – BIZAPPS AGENTIFICATION

The Bizapps Agentification team sits at the intersection of AI, business operations, and product engineering. We are building the next generation of intelligent process automation — replacing manual, repetitive business workflows with AI agents that think, decide, and act. This is not incremental automation; it's a ground-up rethinking of how internal functions (Sales, HR, Finance, RevOps) operate using agentic AI.

We are looking for a Lead Engineer who can own the design and delivery of agentic solutions end to end.You will work with business stakeholders to identify automation opportunities, design the agent architecture, build it, ship it, and measure adoption.

ROLE OVERVIEW

We are looking for highly curious and technically strong candidates for the Lead Forward Deployed Engineer (FDE) role within the Bizapps Agentification program. In this role, you will design, build, and iterate on AI agents that automate key Whatfix business processes — from lead enrichment and candidate screening to AR collections and pre-sales workflow automation.
You will work with real data, real stakeholders, and real production constraints. The person we are looking for is primarily hands-on they write code, ship agents, and solve hard problems themselves. They also have the experience to guide a small team, review work, and raise the engineering bar without becoming a bottleneck.

WHAT YOU'LL DO

- Lead the design and development of AI agents that automate end-to-end business processes across Sales, HR, Finance, and RevOps, Own the full lifecycle of each agent -- from stakeholder discovery and process mapping to architecture, build, deployment, and adoption measurement

- Design and build AI agents to automate end-to-end business processes across Sales, HR, Finance, and RevOps functions.

- Integrate large language models (LLMs) with internal tools, APIs, CRMs (Salesforce), and data sources to create autonomous workflow agents.

- Prototype and iterate on agentic architectures including multi-step reasoning chains, tool-calling agents, and retrieval-augmented generation (RAG) pipelines.

- Collaborate with business stakeholders to map current manual processes, identify automation opportunities, and define agent success metrics.

- Build lightweight dashboards or reporting layers to monitor agent performance and output quality.

- Document agent designs, prompt strategies, and integration specs clearly for internal stakeholders and leadership reviews.

- Participate in weekly cross-functional reviews with leadership (including CRO and CFO-level stakeholders) on initiative progress.

WHAT WE'RE LOOKING FOR

Must-Haves:

- Currently pursuing a B.Tech. in Computer Science, Engineering, or a related technical field.

- 5 to 7 years of software engineering experience with at least 2 years building AI or LLM-powered systems

- Strong fundamentals in Python — you can build, debug, and ship working code independently.

- Genuine curiosity about AI, LLMs, and agentic systems — you've explored tools like LangChain, LlamaIndex, CrewAI, AutoGen, or similar frameworks (even if outside of coursework).

- Ability to think in systems: you can break down a messy process into structured inputs, logic, and outputs.

- Strong written communication — you can document what you build clearly.

Good to Have:

- Hands-on experience building with OpenAI, Anthropic Claude, Gemini, or similar LLM APIs.

- Familiarity with REST APIs, webhooks, and API-based integrations.

- Exposure to Salesforce, HubSpot, or any CRM/ERP system development.

- Experience with prompt engineering, chain-of-thought reasoning, or tool-calling patterns.

- Prior internship or project experience involving automation, workflow tools, or business process modeling.

WHAT YOU WILL WORK ON

-You will own and ship agents that are in active production use -- not prototypes sitting in a demo environment

- Direct visibility into senior leadership. Your work is reviewed at CRO and CFO level every week

- You will be building the agentic platform layer that every internal AI initiative at Whatfix runs on

Real business impact -- agents you build replace manual work that real people were doing every day 

- You will be building the agentic platform layer that every internal AI initiative at Whatfix runs on

Real business impact -- agents you build replace manual work that real people were doing every day

WHY JOIN THIS TEAM?

This is a rare opportunity where you won't be assigned to a backlog ticket queue. You'll be building agents that are actively reviewed by the company's CRO and CFO. The Bizapps Agentification program is a strategic priority for Whatfix in 2026–2027, and this team has a direct line to leadership, real users, and real outcomes.If you want to understand what it takes to bring AI from a demo to a production business process — this is where you do it.