Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We empower anyone, anywhere to have successful experiences with the technology they use every day, achieving greater knowledge, capability, and productivity for themselves and their organizations. The company has five offices globally in the US, India, UK, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

“Hustle Mode ON” is the motto we live by. 

• Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
• With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
• Recognized by Gartner as a 'Global Market Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™ and recognized as  Great Place to Work 2021-2022
• Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights

This is what our investors have to say - SoftBank || Sequoia || Cisco || Eight Roads

About the Role

Product Design is a fast-growing team at Whatfix of creative, collaborative, strategic people who care deeply about defining new paradigms for our category-defining products. You’ll get to work with a cross-functional team designer, researcher, and writers working together to build understanding and empathy for the users to rely on Whatfix to keep pace with the change that comes with digital adoption.

 As a Senior Product Designer, you will help us understand the needs of end users and help to elevate our design practices throughout the team. There is a company-wide eagerness to drive strategy through design and to experiment with new ways of working.

We are looking for people ready to work alongside Product Management, Engineering, and UX Research to solve complex problems through outstanding facilitation, research, quality execution, and human-centered design practices. If this sounds like you, then keep reading!

What you get to do

• Lead product design projects across the entire product lifecycle, and work with other designers,  and cross-functional teammates to ship features in our end-user and content creator products.
• Set the user experience strategy and influence the roadmap for the products you lead and, build the space for others to collaborate.
• Work with small multi-disciplinary teams and partner closely with engineering, product, research, and customers to find innovative and practical solutions to design challenges.
• Provide design thinking and leadership to develop the right product strategy. You’ll work with Product Managers, Designers, Engineers, and other functions across the company to tackle problems, shape the roadmap, and develop solutions that our users love to use.
• Be autonomous. You’ll take full ownership of your work, and take responsibility for every last detail, every step of the way.
• Rapidly produce multiple concepts and prototypes, and know-how and when to build and combine flows, user stories, sketches, wireframes, expand on our design systems, and deliver pixel-perfect specs.

What you bring to the table

• Proven design experience. You have 6+ years of experience working in the B2B or Enterprise SaaS space. You’ve shipped products, and understand what it takes to build valuable, integrated, desirable experiences.
• Prior experience in designing for analytics and data visualization would be a plus.
• A talented systems thinker and problem solver who can connect the dots between various user groups and industry workflows and turn them into simple and intuitive design solutions and flows.
• Constantly exploring concepts, tweaking flows, or refining designs that represent the big-picture work.
• Effective communicator and facilitator. You’ve worked in and planned sprints, identified opportunities for spike projects, and structured workshops to drive outcomes quickly and effectively. 
• Critical thinking. You’re familiar with standard methodologies but are just as comfortable challenging them.
• An eye for detail and quality. The ability to deliver high-quality work and speak to what makes it so. You care about the impact and can create solutions that are oriented to business outcomes.
• A human-focused design mentality. You bring empathy to your work. You are constantly looking to refine your designs through user feedback from conversations, user research, or hands-on user testing.
• You have an online portfolio or PDF of example work that you can share with us.

Perks & Benefits (India) 

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Please Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.