Who are we? 

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

The product has redefined the way companies onboard, train, and provide support to users! Our Customer Success team, composed of Customer Success and Global Consulting teams (India, US, UK, Australia & Germany) of around 280+ members is working with large enterprises spread across the North American (70%), European (20%), and ANZ (10%) regions. Global Consulting has been one of the growth pillars and is of strategic importance for Whatfix.

The product has redefined the way companies onboard, train, and provide support to users! Our Global Customer Success & Services team (India, US, UK, Australia & Germany) of around 280+ members working with large enterprises spread across the North American (70%), European (20%), and ANZ (10%) regions. Operations team is one of the key pillars ensuring the success and growth of our GCSS team and is of strategic importance for Whatfix.

What sets us apart from the rest?

• With many of the "Fortune 500" companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! 
• With YoY revenue growth of over 300%, we have also been recognized among the top 50 fastest-growing SaaS companies worldwide in the SaaS 1000 list and as a Global Market Leader by Gartner in the digital adoption space 
• Our Customer Obsession is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights 
• Whatfix has been selected as a Gold Stevie Award winner in the 2022 American Business Awards for Customer Service Department of the Year.
• G2 - yet again earned 13 Leader badges across the Digital Adoption Platforms and Customer Self-Service Software categories. Also, at the top of the Momentum Grid Report for Digital Adoption, Spring 2022
• This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures

What will you get to do?

• Liaising with our Customer Success, Professional Services, Finance Sales Ops, and Deals Desk on, Revenue Recognition and Reconciliations.
• Data governance - Ensuring data accuracy, identifying and solving for data mismatches.
• Fulfilling varied Reporting requirements across different stakeholders.
• Contributing to CS Operational initiatives with a quick turn around. 
• Driving the Org NPS Surveys every Quarter, deriving and sharing key insights/metrics to all the stakeholders.
• Driving operational and process efficiency within Customer Success and Professional Services teams.

Our ideal Junior Consultant, Operations - GCSS: 

• True passion to explore numbers, data.
• Having 2+ years experience in an Operation based role is strongly preferred. SaaS experience preferred.
• Excellent and fast paced with Excel & Google Sheet calculations.
• Working knowledge of Salesforce.
• Good to have understanding of reporting tools (like Looker/Tableau).
• Excellent with large sets of data and quick automations.
• Strong Cross collaboration skills.
• Should be open to aligning with the UK time zone (1:00 PM to 10:00 PM IST)

Perks & Benefits (India) 

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Please Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.