Who are we? 

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. 

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. 

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting  700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. 

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 

• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year

• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Our Global Customer Success & Services team of around 270+ members is working with large enterprises spread across the North Americas (70%), EMEA (20%), and APAC (10%) regions. We are looking for a Project Manager to join our fast-growing Digital Adoption team and lead the product delivery efforts.

What would you get to do?

• Lead the product delivery efforts within the constraints of schedule, scope, features/functionality, and budget.
• Understands the business objectives, defines the project scope, and creates a plan with clear outcomes and timelines for enterprise customer projects.
• Monitor and report on all aspects of projects including progress, project profitability, forecasted hours, risks, communications, and critical issues.
• Manage and coordinate project resources.
• Implement best practices to improve the methodology and quality of customer engagements.
• Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time.
• Act as the single point of contact for customers, for all project deliverables.

Who would be a good fit for this role:

Our ideal Project Manager:

• 5- 10 years of work experience in project management or program management roles
• Minimum of 2 years of customer facing experience, preferably in product-based companies or consulting firms
• Previous exposure to Large Enterprise customers
• Ability to lead and manage complex and concurrent projects.
• Ability to collaborate with internal and external stakeholders while dealing with complex situations.
• You are passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges.
• Be able to understand customer’s business, their application for which they have purchased Whatfix subscription for and their key digital adoption goals.
• Preferably has professional certifications like PMP, Agile, CSM, ITIL, etc.
• Has used formal project management tools like MS Project, Visio, Smartsheet’s, JIRA, etc.
• Preferably, lead implementation projects of enterprise applications like CRM, ERP, HCM etc.
• Possesses strong analytical as well as organizational skill with an ability to handle competing client demands

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, do it as you own it.
• We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
• Should be flexible with shifts.

Please note, this is work from office opportunity only and we are hiring for EMEA and North America region. 

EMEA work timings are - 1PM -10 PM

North America work timings are 5.30 PM - 2.30 AM 

Please apply only if you are open for the above listed notes