Sales Development Representative - US & EMEA (M25012024)

Bengaluru, Karnataka, India | Marketing | Full-time

Apply by: No close date

Who are we? 

Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. 

Hustle Mode ON” is the motto we live by. 

  • Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and Cisco.
  • With YoY revenue growth of over 65%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list.
  • Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and listed by LinkedIn among one of the Top 5 startups in India in 2020
  • Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America for 2022 and 2021 and recognized as Great Place to Work 2022-2023
  • Our Customer centricity is evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on Gartner Peer Insights

Location: Bengaluru, Karnataka HQ.

About the opening - 
Our Sales Development team is working with large enterprises spread across the North Americas (70%), EMEA (20%), and APAC (10%) regions. We are looking for a stellar Sales Development Representative to join our fast-growing Digital Adoption team.

What will you get to do?

  • Inbound/Outbound SDR, you are the first point of contact for our prospects.
  • You will be the first impression of our company and a driving force behind our growth.
  • Initiate conversations with inbound prospects using calls, chats, emails, and LinkedIn messages
  • Determine the exact needs and resolve issues or objections presented by the prospects
  • Schedule appropriate next steps for the leads
  • Lay the foundation for a strong, long-lasting relationship
  • Maintain active engagement with new and existing leads through creative follow-up generating increased interest
  • Achieve or exceed monthly quotas of qualified opportunities

What you should have?

  • 1+ year prior SDR/ BDR (handling inbound leads for US or EMEA region and having outbound prospecting experience) experience within a Software company
  • Ability to read emotional cues, understand a customer's needs and navigate a conversation
  • Hardworking and willing to achieve a high volume of inbound prospecting activity every day while maintaining a positive and energetic persona
  • Very strong interpersonal and communication skills
  • Ability to work in a team environment
  • Articulate with strong business acumen
  • Learn, leverage and help evolve our demand generation process
  • Able to understand/explain concepts and ideas in a clear and concise manner
  • Experience using Salesforce, Outreach and Sales Navigator is preferred
  • Strong time management and organizational skills
  • Aims to grow within the SDR function
  • Comfortable working in the US/EMEA time zone

Please Note: 

  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 
  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status