Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. 

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. 

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting  700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. 

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What will you get to do?

• Inbound SDR, you are the first point of contact for our prospects.
• You will be the first impression of our company and a driving force behind our growth.
• Initiate conversations with inbound prospects using calls, chats, emails, and LinkedIn messages
• Determine the exact needs and resolve issues or objections presented by the prospects
• Schedule appropriate next steps for the leads
• Lay the foundation for a strong, long-lasting relationship
• Maintain active engagement with new and existing leads through creative follow-up, generating increased interest
• Achieve or exceed monthly quotas of qualified opportunities

What you should have?

• 1+ year prior SDR/ BDR (handling inbound leads for US / EMEA region) experience within a Saas/IT Product company is a plus
• Ability to read emotional cues, understand a customer's needs and navigate a conversation
• Hardworking and willing to achieve a high volume of inbound prospecting activity every day while maintaining a positive and energetic persona
• Very strong interpersonal and communication skills 
• Ability to work in a team environment
• Articulate with strong business acumen
• Learn, leverage and help evolve our demand generation process
• Able to understand/explain concepts and ideas in a clear and concise manner
• Experience using Salesforce, Outreach and Sales Navigator is preferred 
• Strong time management and organizational skills
• Aims to grow within the SDR function
• Comfortable working in the US time zone

Perks & Benefits (India) 

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Please Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status