Please note: This opportunity is exclusively onsite.
Location: Bengaluru only

Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. 

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting  700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. 

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 

• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year

• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What do you get to do?

Customer facing: The VR & DAP Strategy Advisor (Value Advisor) serves as a subject matter expert and advisor to our customers. They guide and advise the customers through the strategic  implementation of Whatfix Digital Adoption Platform (DAP). The role of the Value Advisor is to  conduct in-depth analyses of customer needs, design tailored DAP implementation plans and provide ongoing advisory support to ensure the seamless integration and effective utilization of DAP technologies.  This leadership position involves working with the customer and internal teams to develop long-term DAP strategy, establish DAP implementation and project management best practices, create Centers of Excellence, & demonstrate the Value of Investment of DAP Solutions.

Internal facing: As the torchbearer of our value realization efforts, the VR & DAP Strategy Advisor (Value Advisor) collaborates with Whatfix cross-functional teams to identify, develop, and implement strategies and programs that enhance customer value, optimize performance, and ensure the alignment of initiatives with our organization's strategic goals. Key responsibilities include overseeing the planning and execution of key value realization projects, facilitating cross-client knowledge sharing, and measuring and reporting on the impact of COE initiatives to internal and external stakeholders.

Responsibilities:

Customer-facing Responsibilities:

• Serve as a subject matter expert and advisor to customers on Whatfix Digital Adoption Platform (DAP) strategies.

• Conduct in-depth analyses of customer needs to understand their business objectives and challenges.

• Design tailored DAP implementation plans based on customer requirements and industry best practices.

• Provide ongoing advisory support to customers to ensure the seamless integration and effective utilization of DAP technologies.

• Collaborate with customers and internal teams to develop long-term DAP strategies aligned with their business goals.

• Establish DAP implementation and project management best practices for efficient deployment.

• Create Centers of Excellence (COE) within customer organizations to drive DAP adoption and proficiency.

• Demonstrate the value of investment in DAP solutions through metrics, case studies, and ROI analysis.

Internal-facing Responsibilities:

• Collaborate with cross-functional teams at Whatfix to identify and develop strategies that enhance customer value.

• Implement programs and initiatives to optimize DAP performance and align with organizational strategic goals.

• Oversee the planning and execution of key value realization projects internally.

• Facilitate knowledge sharing across Whatfix teams to leverage insights and best practices.

• Measure and report on the impact of COE initiatives to both internal and external stakeholders.

• Serve as a liaison between customer-facing teams and internal departments to ensure alignment on customer needs and organizational objectives.

• Contribute to the continuous improvement of Whatfix products and services based on customer feedback and market trends.

• Act as a thought leader within the organization, staying abreast of industry developments and sharing insights with relevant stakeholders.

What you need to have/ bring to the table:

Skill Requirement:

• Customer-facing Experience: Significant experience (typically 5+ years) working directly with customers in a consulting, advisory, or strategic partnership capacity. This should include experience in guiding customers through complex technology implementations and providing strategic advice.

• Digital Adoption Platform (DAP) Expertise: Strong understanding of digital adoption platforms, their functionalities, and their role in enhancing user experience and driving business value. Experience with implementing or advising on DAP solutions is highly desirable.

• Strategic Planning and Analysis: Proven track record in conducting in-depth analyses of customer needs, designing strategic plans, and implementing initiatives to achieve business objectives.

• Project Management: Experience in project management methodologies and practices, particularly in the context of technology implementations and adoption programs.

• Leadership and Collaboration: Demonstrated ability to lead cross-functional teams, collaborate effectively with internal stakeholders, and build strong relationships with customers.

• Value Realization and ROI Analysis: Experience in measuring and demonstrating the value of technology investments, including ROI analysis, metrics tracking, and reporting.

Education requirement: 

• Bachelor's Degree: A bachelor's degree in a relevant field such as Business Administration, Management, Information Technology, Computer Science, or a related discipline is typically required.

• Advanced Degree (Preferred): Some organizations may prefer candidates with a master's degree or higher qualification, especially if the role involves strategic planning, business analysis, or data analysis.

• Certifications (Desirable): While not always mandatory, certifications related to project management (e.g., PMP, PRINCE2), business analysis (e.g., CBAP), or technology (e.g., certifications in specific DAP platforms) can be advantageous.

• Continuous Learning: Given the dynamic nature of technology and business environments, a commitment to continuous learning and professional development is highly valued. Attendance at relevant conferences, workshops, and training programs can demonstrate this commitment

Perks & Benefits (India):

• Best-in-class medical insurance coverage

• Free lunch & dinner buffet

• Doorstep cab drop facility

• Education sponsorship 

• Internal job transfer 

• Scope to represent Whatfix at global events

• Onsite customer travel and business meetings

• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note: 

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status