Who are we? 

Whatfix is an AI platform advancing the “userization” of enterprise applications, empowering companies to maximize the ROI of their digital investments. Technology needs adoption. It’s no different for AI. As AI reshapes roles, workflows, and human-machine interactions, it also introduces new layers of complexity and user friction. This is where Whatfix plays a pivotal role. A decade old  DNA of empowering people to succeed with technology and not replacing them. We call this philosophy Userization: the belief that technology must adapt to the user, not the other way around. 

At the heart of userization philosophy is ScreenSense, our proprietary AI engine, which continuously interprets both the context of what users are doing in an application or an AI tool and the intent behind their actions. By combining these signals, Whatfix delivers real-time guidance, nudges, knowledge, and automation directly in the flow of work.

This intelligence powers our entire product suite. 

• Digital Adoption helps users get productive faster. 

• Product Analytics uncovers friction and closes adoption gaps. 

• Mirror allows employees to train in safe, simulated environments.

 These are embedded with Whatfix AI Agents which supercharge creation, insights, and user guidance.

Our upcoming AI-first products are already creating a buzz in the market. 

• Seek is an AI-native assistant that not only knows your business context but can also act across applications to get work done on your behalf. 

• Whatfix Mirror 2.0 is the world’s only System plus Role simulation with a complete assessment to lead the Gen AI simulation category.

Together, these products reflect Whatfix’s commitment to building enterprise-ready AI teammates that maximize productivity and ROI. It gives users a unified, intelligent way to find answers across systems, apps, and knowledge silos and helps anyone looking to deliver fast and contextual answers. 

Whatfix is bridging the gap between rapid technological change and human enablement—ensuring AI is not only embedded but also usable, trusted, and outcome-driven for every employee. 

At Whatfix, we’re not just making software easier—we’re making AI work for people.

The company has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including 80+ Fortune 500 companies such as Shell, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: A total of ~$270 million USD has been raised as yet. Most recently Series E round of $125 Million USD led by Warburg Pincus, with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer, Peak XV Partners, and Stellaris Venture Partners.

Whatfix’s leadership is consistently recognized across top industry analysts and business rankings:

• Won the 2025 AI Breakthrough Award for the Overall AI-based Analytics Solution of the Year 
• Only DAP to be recognized as a “Leader” across various DAP reports for the past 5+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
•  Named a Gartner Customers’ Choice for DAP for the second year in a row (2024 and 2025)—the only vendor in the market to earn this distinction consecutively.
• We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a super-high CSAT of 99.8%
• Stevie Award winner in the category (Bronze): Customer Service Department of the Year – Computer Software - 100 or More Employees.
• Winner of the ISG Paragon Innovation Award in partnership with Sophos (customer) for the EMEA region and finalist in the Transformation Award category.
• RemoteTech Breakthrough Awards winner for “Software Asset Management Solution of the Year”

These recognitions are matched by business performance: 

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fifth Consecutive Year
• Listed on the Financial Times & Statista's High-Growth Companies Asia-Pacific 2025 list.
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

The Account Manager is a quota-carrying role driving growth in key North America accounts. You’ll manage relationships, identify new buyers and business units, and close opportunities. Acting as a trusted advisor and single point of contact, you’ll collaborate across Whatfix teams to deliver maximum customer value. Success relies on uncovering business needs, crafting tailored proposals, and driving SOWs to completion.

This role involves working with Fortune 500 clients, CXO-level stakeholders, and participating in Value Engineering and Centers of Excellence initiatives.

What You’ll Do

• Prospect within assigned accounts, create opportunities, and close new business (100% on new business within existing accounts)
• Achieve license and recurring revenue targets
• Build and maintain relationships with executives and key decision-makers
• Lead Executive Business Reviews to demonstrate ROI and value
• Partner with Sales Engineering, Marketing, Product, and BD
• Identify and remove account blockers proactively
• Collaborate with our CRO and Co-Founder (R&D) in San Jose

What You Bring

• 5+ years of SaaS Sales or Account Management experience with Fortune 500 enterprises
• Proven ability to prospect, hunt, and expand within large accounts
• Experience selling to CRM, HR, L&D, Procurement, and IT stakeholders
• Consultative, value-based selling approach grounded in ROI and cost-benefit analysis
• Consistent record of exceeding quota
• Executive presence with strong communication and negotiation skills
• Comfortable working independently in a global setup
• Willingness to travel 50%+

You’ll Be a Great Fit If You

• Are self-driven and thrive with minimal oversight
• Enjoy fast-paced, high-growth SaaS environments
• Think strategically about account growth and customer success
• Are adaptable, entrepreneurial, and excited to shape Whatfix’s next phase
• Lead with curiosity, collaboration, and impact

Perks & Benefits

• Uncapped incentives + equity plan
• Mac shop—work with the latest tech
• Unlimited PTO + paid maternity leave
• Medical, Dental, Vision: Whatfix covers 80% of premiums
• HSA: $1,000 individual / $2,000 family
• Monthly cell phone stipend + daily UberEats lunches
• Learning & Development benefits, team/company outings
• Relocation and sponsorship available

We believe the best ideas come from collaboration. Our teams work in-office five days a week to spark innovation, build community, and stay connected. U.S. teams start their days early to stay aligned across time zones, keeping collaboration high and evenings free!

We recognize the importance of flexibility in balancing personal and professional priorities. To support this, employees have the option to work from home up to two days each month.

Cultural Principles: Customer First | Empathy | Transparency | Fail Fast & Scale Fast | No Hierarchies | Deep Dive & Innovate | Trust as the Foundation | Do It as You Own It

Whatfix is an Equal Opportunity Employer and E-Verify participant, complying with all EEO and ADA regulations.

Salary for this role ranges between $200,000–$300,000 OTE (base + variable), based on experience and skills.