Who are we? 

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting  700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. 

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

Role Overview: 

We are seeking a dynamic and entrepreneurial Product Manager to join our Internal Business Solutions team. This role is crucial in driving the development and enhancement of internal tools and solutions, ensuring they meet the evolving needs of our teams and contribute to overall business efficiency.

Objectives of this Role:

• Drive the product- and business-planning processes for cross-functional teams.
• Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.-buy perspective.
• Analyze product requirements and develop appropriate programs to ensure they’re met.
• Develop, implement, and maintain production timelines across multiple departments.
• Appraise new product ideas and strategize appropriate go-to-market plans.
• Set up the roadmaps (short term: 1-3 sprints, mid-term: 1-2 quarters, long term: 4 or more quarters).

Key Responsibilities:

• Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, UAT, and product launch.
• Translate product strategy into detailed requirements for prototyping and final development by engineering teams.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
• Collaborate closely with engineering, product teams, marketing, sales, customer success, and leadership teams in the development, QA, and release of products, ensuring success for the entire organization.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Define and track key performance metrics to measure the success and impact of internal products. Use data to inform decisions and drive continuous improvement.
• Lead change management efforts to ensure smooth adoption and transition to new tools and processes. Provide training and support to users as needed.
• Stay up-to-date with industry trends, best practices, and emerging technologies in internal product management and digital adoption.

Required Skills and Qualifications:

• 2-4 years of experience in a B2B product management role.
• Proven success in overseeing all elements of the product development lifecycle.
• High effectiveness in managing cross-functional teams.
• Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
• Past entrepreneurial experience is a significant advantage.
• Strong analytical skills and a data-driven approach to decision making.
• Excellent problem-solving skills and a proactive attitude towards addressing challenges.
• Bachelor’s degree (or equivalent) in product design or engineering.
• Previous experience in software and web development.

Note: 

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status