Manager - Digital Adoption Consulting

Bengaluru, Karnataka, India | Global Consulting | Full-time

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Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. It is integrated as a layer on top of other software applications, which helps users navigate through their application and guides them in completing their tasks, by providing Interactive and Contextual walkthroughs inside the web application at the exact time when the task is being performed. We help Companies in - Accelerating Product Adoption; Easing the User Onboarding Process; Reducing Training time, resources & costs; Reducing Support efforts & costs; and Increasing Employee Productivity.


“Hustle Mode ON” is the motto we live by.


What sets us apart from the rest?

  • With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. 
  • The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! 
  • With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
  • We have been recognized by Gartner as a 'Global Market Leader' in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India! 
  • Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights 
  • This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures 

Whatfix’s Global Consulting team is looking for a Manager - Digital Adoption Consulting with extraordinary communication, team management, and consulting skills.  

What will you get to do?

  • Lead a team of Digital Adoption Specialists, mentor and guide them to achieve business goals and objectives of Global Consulting
  • Coach and develop on consultative skills (industry and process) in the team, capture and share best practices
  • Define, track, and measure the KPIs along with utilization, CSAT, adoption to evaluate effectiveness and impact
  • Partner with internal and external stakeholders to set expectations, and handle escalations
  • Define and optimize processes, drive knowledge management (use cases, and case studies)
  • Manage new hire onboarding and workload distribution
  • Keep track of and provide regular updates to senior management on the business metrics, highlights and challenges

What you should have?

  • 3+ years of leading into customer facing team and a minimum of 8 years of industry experience
  • Ability to quickly learn product functionality and SaaS ecosystem
  • Ability to build relationships with Global stakeholders and work in a fast paced environment with moderate supervision
  • Lead with empathy, nurture diversity and inclusion 

 Preferred Skills

  • Experience working in B2B SaaS product companies 
  • Understand the purpose of various customer IT and business applications, processes, and user persona.
  • Consulting experience in industry, process, value engineering, technology domains (preferable but not limited to CRM, HCM, CLM, P&C)

Work timings - EMEA\US

Perks & Benefits (India) 

  • Best-in-class medical insurance coverage
  • Free lunch & dinner buffet 
  • Doorstep cab drop facility 
  • Education sponsorship 
  • Internal job transfer & global mobility programs 
  • Scope to represent Whatfix at global events
  • We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Please Note:

  • We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
  • We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.