Who are we?

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. 

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. 

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 

• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.

• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year

• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medals
  

About the Role

We are seeking a passionate Software Development Engineer (SDE) – AI Agents to join our team and contribute to building cutting-edge AI-powered systems. In this role, you will work on designing, developing, and deploying agentic AI applications that leverage large language models (LLMs), Retrieval-Augmented Generation (RAG), and emerging frameworks like Model Context Protocol (MCP).

This position is ideal for someone with strong engineering fundamentals (frontend or backend) who has hands-on experience experimenting with AI agents or related architectures and is excited to push the boundaries of autonomous and intelligent systems

Responsibilities

• Design and implement scalable AI-driven applications and systems, with a focus on agentic workflows and RAG pipelines.

• Collaborate with cross-functional teams (frontend, backend, ML engineers, product managers) to integrate AI agents into existing products.

• Build APIs, services, or UI components enabling interaction with agent-based systems.

• Develop robust data pipelines for knowledge ingestion, context retrieval, and system orchestration.

• Stay updated with advancements in AI agent frameworks (LangChain, AutoGen, MCP, etc.) and apply them effectively.

  Evaluate and optimize the performance of AI agents for real-world use cases.
  workflows.
  Write clean, maintainable, and testable code following best engineering practices.

   

• Requirements

  • 4–6 years of experience in software development (frontend or backend).

  • Proven proficiency in one or more programming languages (Python, Java, JavaScript/TypeScript, Go, etc.).

  • Experience designing and deploying scalable systems (APIs, microservices, or distributed applications).

  • Hands-on exposure to at least 1–2 projects involving AI agents, RAG systems, agentic workflows, or MCP integrations.

  • Strong understanding of modern software development practices (CI/CD, cloud platforms, Git, containerization).

  • Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS) and LLM orchestration tools is a plus.

  • Ability to work in a fast-paced, collaborative, and innovative environment.

Nice-to-Have

• Experience building browser extensions, chatbots, or other interactive agent-driven user experiences.

• Prior contributions to open-source projects in AI or related fields.

Note:

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.

• At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status