About Whatfix

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. 

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. 

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting  700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. 

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What sets us apart from the rest?

• With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. 
• The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! 
• With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• We have also been recognized by Gartner as a Global Market Leader in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India! 
• Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights 
• This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures 

About the Role

We’re looking for a seasoned design leader, manager, and mentor to join our Product Design team to lead our DAP product. Do you have a solid background across design craft and strategic approaches? Are you known for bringing a positive attitude that inspires high-impact work across the products and teams you oversee? If this all sounds like you, then keep reading. 

As a design leader, you can coach and support your teams to thrive in fast-paced, hyper-growth environments. We want you to wow us with your track record of shipping best-in-class experiences built on user research, empathy, and vision. 

You’ll have experience working with product and engineering leaders throughout the product development life-cycle as you manage and support your growing design team. You understand the importance of building a strong team culture, building trust, creating collaborative relationships with our product and engineering partners to innovative solutions through human-centered design, and upskilling everyone around them in the process.

Our designers are strong strategic thinkers and problem solvers who work on industry-defining innovations that are creating a new category. As our ideal candidate, you can oversee, support, and empower the designers to do their best work. You’re capable of zooming out to set the team vision and drilling down to the details to assess the polish of the work.

This role requires someone who can be a catalyst for innovation and creativity. As a new tech category, we want someone who is comfortable unscrambling new models and diverse problems to deliver true value to our business and our customers. 

This role reports directly to the Global Head of Design UX Research.

What you’ll do

• Define and drive design quality, practice, and offerings that meet our business, customer, and end-user goals.
• Help to define the design vision that supports our product strategy and actively align team efforts to achieve it.
• Lead and mentor a team of designers through the end-to-end design process, championing and encouraging innovation, creative thinking, new ideas and solutions.
• Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.
• Plan and build curated design programs to solve customer and user journey problems with design thinking and best-in-class product design delivery.
• Represent the needs and voice of the user, championing these needs with cross-functional partners to help prioritize planning and process.
• Act as a strategic partner to product and technology stakeholders to ensure prioritization and delivery of key products and features through an inclusive design process.
• Assess performance and provide career guidance for members of your design team.
• Serve as design consultant to management across the company, cultivating relationships and effectively working with new and existing stakeholders across the business.

What you bring to the role

• 12+ years of relevant industry experience; 3+ years of design management experience; while also having demonstrated experience leading cross-discipline teams.
• Demonstrates hands-on leadership rather than solely focusing on management.
• Experience creating environments where design teams can do high-quality, creative, hypothesis-driven work.
• Background in building and strengthening the multidisciplinary skillsets of a product design team.
• Proven experience with driving and applying human-centered design processes while collaborating with customers, engineering, product management, and user researchers.
• Experience shipping highly visible work into a mass market.
• Strong in such areas of expertise as Service Design, Visual Design, Interaction Design, and User Experience.
• Highly proactive with exceptional communication and interpersonal skills.
• A strong portfolio that represents the outcomes of your approach and contributions as a design leader.  

Perks & Benefits (India) #LI-Onsite

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education Sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers 

Note: 

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.