Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. It is integrated as a layer on top of other software applications, which helps users navigate through their application and guides them in completing their tasks, by providing Interactive and Contextual walkthroughs inside the web application at the exact time when the task is being performed.
We help Companies in - Accelerating Product Adoption; Easing the User Onboarding Process; Reducing Training time, resources & costs; Reducing Support efforts & costs; and Increasing Employee Productivity.
“Hustle Mode ON” is the motto we live by.
Our Global Customer Success & Services team of around 270+ members is working with large enterprises spread across the North Americas (70%), EMEA (20%), and APAC (10%) regions.

We are looking for a Project Manager  to join our fast-growing Digital Adoption team and lead the product delivery efforts.

What you'll get to do?

• Lead the product delivery efforts within the constraints of schedule, scope, features/functionality, and budget
• Understands the business objectives, defines the project scope, and creates a plan with clear outcomes and timelines for enterprise customer projects
• Monitor and report on all aspects of projects including progress, project profitability, forecasted hours, risks, communications, and critical issues
• Manage and coordinate project resources
• Implement best practices to improve the methodology and quality of customer engagements
• Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time
• Act as the single point of contact for customers, for all project deliverables
• Time zone (5.30 PM to 2.30 AM IST) working all 5days in office.

Our ideal Project Manager:

• 3+ years of work experience in project management or program management roles
• Minimum of 2 years of customer facing experience, preferably in product based companies or consulting firms
• Previous exposure to European and/or North American customers
• Ability to lead and manage complex and concurrent projects
• Ability to collaborate with internal and external stakeholders while dealing with complex situations
• Preferably has professional certifications like PMP, Agile, CSM, ITIL, etc.
• Has used formal project management tools like MS Project, Visio, Smartsheets, JIRA, etc.
• Preferably, lead implementation projects of enterprise applications like CRM, ERP, HCM etc.
• Possesses strong analytical as well as organizational skills with an ability to handle competing client demands.

What sets us apart from the rest?
With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!
With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
We have been recognized by Gartner as a 'Global Market Leader' in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India!
Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures