Who are we? 

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

About the role:

The Product Designer will be responsible for conceptualizing and developing a variety of internal tools (For business teams like Post-sales and customer success) and AI agents. These tools are strategically built with scalability in mind, with a roadmap to evolve into customer-facing solutions that empower Customer Success Managers (CSMs) to drive deeper engagement and collaboration with customers. The ideal candidate is a creative, driven, and skilled designer with a strong desire to learn.

 Responsibilities:

• Collaborate with the Whatfix Business Applications team to conceptualize internal tools that support various Whatfix teams and have the potential to scale into customer-facing products.
• Work with product managers, developers, and stakeholders to understand business goals and user needs.
• Conduct user research, usability testing, and data analysis, and apply insights to enhance product experiences.
• Partner closely with the centralized design team on multiple projects, primarily with BizApps.
• Stay updated on current design trends and best practices.
• Proactively incorporate new and emerging AI trends into your work.
• Learn about the Whatfix brand, its design language, and its suite of products.

Qualifications:

• 2-4 years of full-time design experience, preferably SaaS 
• A Bachelor's or Master's degree from a full-time design course at institutes like NID, IIT, or NIFT is preferred.
• Strong portfolio of design work (1-2 case studies that best represent skills)
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Proficiency in Figma or similar design tools
• Knowledge of HTML and CSS
• Passion for learning and a willingness to take on new challenges

LI: #Onsite

#WorkType: #Onsite

Note: 

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.