About Whatfix

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider. 

Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience. 

We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting  700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments. 

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report.  We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

What sets us apart from the rest?

• With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. 
• The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of! 
• With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• We have also been recognized by Gartner as a Global Market Leader in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India! 
• Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights 
• This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures 

About the role:

We are seeking a passionate Design Lead to join our Product Design and User Research team, where you'll help define our analytics experience strategy and guide a team of talented designers toward successful outcomes. This role is both strategic and hands-on, ideal for someone who thrives in a player-coach capacity and has prior experience in analytics design. You'll also play a key role in shaping how our multiple products work together to create greater value, developing strategies that seamlessly integrate them to drive cohesive, user-centered solutions across the ecosystem.

What you will do:

• Work with Design leadership and cross-functional partners to align Analytics strategy to overall business goals and product strategy.
• Help to define the Analytics design vision that supports our product strategy and actively align teams efforts to achieve it. 
• Drive the design quality, practice, and offerings for our Analytics product line that meet our business, customer, and end-user goals.
• Own craft and capability output across key Analytics projects, ensuring each project deliverable is of the highest quality and meets the Design teams defined standards.
• Lead and mentor a team of four designers in the Analytics Tribe, fostering their growth and guiding them toward impactful solutions.
• Collaborate cross-functionally with Product Management, Engineering, and UX Research to craft user-focused, validated designs.
• Break down silos across teams to achieve collective goals and ensure our products work together seamlessly.
• Shape the design of analytics interfaces that help users understand and optimize digital tool adoption, enabling them to make confident decisions that reduce friction and enhance employee self-efficacy.
• Assess performance and provide career guidance for members of the Analytics design team.
• Act as a strategic partner to product and technology leads on Analytics to ensure prioritization and delivery of key products and features through an inclusive design process.

 What We’re Looking For:

• Industry Experience: 5-7 years relevant industry experience
• Hands-on Leadership: 2-3 years of experience managing designers, with a player-coach hands-on mentality. We are not looking for just a people-manager. 
• Fostering Creative Environments: Experience creating environments where design teams can do high-quality, creative, hypothesis-driven work.
• Human centered approach: Proven experience with driving and applying human-centered design processes while collaborating with customers, engineering, product management, and user researchers.
• Collaborative Mindset: Strong communicator and team player, comfortable working across product teams to break down silos and drive collective success.
• Craftsmanship & Execution: A deep commitment to design excellence and attention to detail, ensuring user-centered solutions are validated and aligned with business goals.
• Strong Portfolio: A strong portfolio that represents the outcomes of your approach,  contributions as a design leader, and shipped work to a mass market.  
• Proactive communicator: Highly proactive with exceptional communication and interpersonal skills.

Your Impact:

• You’ll be pivotal in creating simple best-in-class analytics experiences for non-analytics personas, working closely with product and engineering leaders to deliver research-driven solutions.
• As a leader, you’ll foster a culture of trust and collaboration, empowering your team to do their best work while maintaining strong relationships with cross-functional partners.
• You’ll balance big-picture vision with attention to detail, zooming in when necessary to ensure the polish and precision of every design.

Why You’ll Love This Role:

• Our team is at the forefront of building industry-defining innovations in a new tech category. You’ll have the chance to lead cutting-edge design projects that truly shape how people interact with digital tools.
• You’ll coach your team to thrive in a fast-paced, hyper-growth environment while driving innovation through human-centered design.
• As a catalyst for creativity, you’ll work on solving complex, diverse challenges that deliver real value for our customers and our business.

Reporting Structure: 

This role reports directly to the Global Head of Design and UX Research.

 Perks & Benefits (India) #LI-Onsite

• Best-in-class medical insurance coverage
• Free lunch & dinner buffet 
• Doorstep cab drop facility 
• Education Sponsorship 
• Internal job transfer & global mobility programs 
• Scope to represent Whatfix at global events
• We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers 

Note: 

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.