Who are we? 

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. 

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards. 
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023 
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.

About the Role: 6 Months Internship_ONSITE Only

The UX Research team is looking for a UX Research intern to join our remote Bangalore team. This is a great opportunity for a highly motivated and detail-oriented UX Research Intern to primarily support our team with the crucial task of recruiting participants for our user research studies and conducting basic survey data analysis. This is an excellent opportunity for someone with recruitment and analysis experience and a strong interest in UX research. You will gain hands-on experience in the end-to-end research process within a fast-paced SaaS environment, working alongside experienced UX Researchers.

Core Responsibilities:

• Assist in identifying the target audience and defining participant criteria for various UX research studies.
• Help write, program, and manage screener surveys to qualify potential research participants using platforms like [mention specific tools if applicable, e.g., Qualtrics, Google Forms].
• Manage the participant recruitment process, including outreach via email, scheduling research sessions, and maintaining organized records of participant information and recruitment status.
• Manage our customer participant research panel, ensuring data accuracy and adherence to privacy guidelines.
• Work collaboratively with customer-facing business units (e.g. Customer Success, Product Management, Sales, etc) to identify potential customer research participants. 
• Research and recommend various recruitment channels and strategies to reach specific user groups.
• Assist with the coordination and distribution of incentives to research participants.
• Manage analysis of recruitment metrics to track progress and identify areas for improvement.
• Help plan and run UX research sessions, including user interviews, surveys, and remote usability tests. This might involve setting up meeting invites, preparing interview guides, and handling basic technical setup for sessions.
• Take detailed notes during user interviews and testing sessions. You’ll capture key observations, quotes, and behaviors to help the team remember important insights.
• Work with the team to synthesize research findings. For qualitative data, organize and highlight common themes from interview notes. For quantitative data, crunch numbers in Google Sheets/Excel (e.g. survey results or usability metrics) to identify patterns or trends.
• Contribute to creating simple presentations in Google Slides to share what we learn. You might build slides or charts that highlight user pain points and recommendations. Over time, you’ll get a chance to help present these findings to the team, building your storytelling skills.

Who you are: 

• Experience with some form of recruitment (e.g., customer recruitment, survey participant recruitment, administrative or job recruitment).
• You have basic knowledge about user experience (UX) research methodologies and principles of user-centered design; AND a deep interest in continuously learning more.
• Good understanding of data analysis concepts and proficiency in using spreadsheet software (e.g., Google Sheets, Microsoft Excel) and Generative AI tools for data analysis.
• Demonstrated ability to quickly learn and adapt to new software applications and online tools.
• Excellent written and verbal communication skills, with a can-do attitude and a willingness to experiment with new ideas for recruitment.
• Must be a self-starter, demonstrate initiative, and take a proactive approach to tasks.
• Strong organizational skills and a meticulous attention to detail. You have a knack for keeping things orderly. Whether it’s notes, data, or your own task list, you pay attention to details.
• Be a quick learner -possesses a strong aptitude for learning new technologies and processes quickly
• An ability to multi-task and handle multiple projects and requests at a time in a very fast-paced environment
• You enjoy working in a team and collaborating with others to solve problems. You like helping others solve problems and are willing to teach others what you know.
• Currently enrolled in an undergraduate or graduate program in a relevant field (e.g., Psychology, Sociology, Communications, Business, HR, L&D, Human-Computer Interaction) or a recent graduate.

Preferred:

• Currently pursuing or have completed a degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design Research, Communications, Data Analytics, Market Research, or a related field.
• Previous experience with conducting surveys, interviews, and data collection.
• Familiarity with basic user experience (UX) concepts, such as usability, accessibility, and user-centered design.
• Experience with different recruitment and/or research tools like: User Interviews, Respondont.io, Condens, AI-based analysis or data collection tools, etc
  

Learning Opportunities:

This internship offers the opportunity to:

• Gain hands-on experience in the participant recruitment process for UX research studies in a SaaS company.
• Work closely with and receive mentorship from experienced UX Research professionals.
• Develop a strong understanding of how user research informs product development in a real-world setting.
• Learn about various UX research methodologies and tools.
• Develop valuable skills in communication, organization, data management, and problem-solving.
• Build a strong foundation for a potential career in UX research.

Note: 

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.