Who are we?
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to
maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to
guide users with real-time guidance, self-help support, and user feedback. With product analytics
and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging
data-driven insights for better decision-making. The company has seven offices globally in the US,
India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the
world. Whatfix has raised $140 million to date and is backed by marquee investors including
Softbank, Sequoia, Dragoneer, and Cisco Investments.

“Hustle Mode ON” is the motto we live by.
Whatfix has been named among the top 20 B2B tech companies like Adobe, PayPal, and
Cisco. With YoY revenue growth of over 65%, we have also been recognized among the top 20
fastest-growing SaaS companies worldwide in the SaaS 1000 list.
Recognized by Forrester and Everest Group as a 'Leader' in the digital adoption space, and
listed by LinkedIn among one of the Top 5 startups in India in 2020
Listed in Deloitte Technology Fast 500™ among fastest-growing companies in North America
for 2022 and 2021 and recognized as Great Place to Work 2022-2023
Whatfix has been named a Silver Winner in Stevie's Employer of the Year 2023.
Our Customer centricity is also evident from a Customer rating of 4.67 on G2 Crowd & 4.7 on
Gartner Peer Insights
Whatfix is disrupting the way Application Support and Learning content is consumed by providing
Contextual and Interactive WalkThroughs inside enterprise applications when a task is being
Performed. We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual—they appear based
on where you are in the application (location) and who you are (role). Optimal performance and
adoption of any web application are attained when there is easy access to Contextual Information
inside the application when a task is being performed.

What you'll get to do?

We are looking for a Project Manager  to join our fast-growing Digital Adoption team and lead the product delivery efforts.

Responsibilities:

• Lead the product delivery efforts within the constraints of schedule, scope, features/functionality, and budget
• Understands the business objectives, defines the project scope, and creates a plan with clear outcomes and timelines for enterprise customer projects
• Monitor and report on all aspects of projects including progress, project profitability, forecasted hours, risks, communications, and critical issues
• Manage and coordinate project resources
• Implement best practices to improve the methodology and quality of customer engagements
• Work with cross-functional teams to ensure that projects have the best people with the right skills and at the right time
• Act as the single point of contact for customers, for all project deliverables
• Time zone (5.30 PM to 2.30 AM IST) working all 5days in office.

Who you are?

• 5+ years of work experience in project management or program management roles
• Minimum of 2 years of customer facing experience, preferably in product based companies or consulting firms
• Previous exposure to North American customers in the Life Science/Healthcare domain
• Ability to lead and manage complex and concurrent projects
• Ability to collaborate with internal and external stakeholders while dealing with complex situations
• Preferably has professional certifications like PMP, Agile, CSM, ITIL, etc.
• Has used formal project management tools like MS Project, Visio, Smartsheets, JIRA, etc.
• Preferably, lead implementation projects of enterprise applications like CRM, ERP, HCM etc.
• Possesses strong analytical as well as organizational skills with an ability to handle competing client demands.

Note: 

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it; 

We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status