Who are we?

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.

What sets us apart from the rest?

With over 100 of the Fortune 1000 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco. With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space.

“Hustle Mode ON” is something we live by.

We are looking for a stellar (Senior) Sales Engineer to join our team in Bengaluru, India. The Sales Engineer will be the expert in Whatfix product(s). He/She will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects.

What do you get to do?

● Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape

● Lead technical discovery and prepare/deliver technical presentations explaining Whatfix products to prospects and customers

● Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition

● Successfully manage and execute technical proof of concepts (POCs), on-site or remote

● Responsible for representing the product to customers and at field events such as conferences, seminars, etc.

● Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos.

● Respond to functional and technical elements of RFIs/RFPs

● Convey feature input and customer requirements to Product Management teams

● Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles

● Collaborate with sales teams to understand customer requirements and provide sales support • Respond to technical objections and articulate the value and return on investment delivered

● Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative technical expertise for all customer needs

● Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)

What you need to have/ bring to the table:

● 3+ years Technical Pre-Sales / Sales Engineering / Solutions Engineering or just strong Web Development experience

● Understanding of the fundamentals of front-end development

● Hands-on development with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have

● Bachelors in Computer Science or a related field is strongly preferred

● Ability to forge strong, long-lasting relationships with senior executives

● Ability to creatively explain and present complex concepts in an easy to understand manner

● Solid technical background with understanding and/or hands-on experience in software development and web technologies

● Experience with implementing software products or solutions for large enterprises

● Understanding of high-performance software, SaaS

● Excellent presentation, written and verbal communication skills to communicate professionally

● Self-motivated with strong interpersonal and problem-solving skills

● Ability to work well in a highly dynamic team environment focussed on providing above industry standard customer service.

● Domestic and occasionally international travel required

● Highly Desired Skills

● Familiarity with SaaS business models a plus

Shift Timings:
North America : 5:30pm to 2:30am (IST)

Notes

• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week)  fosters open communication, builds a sense of community, and fuels innovation. This ensures open communication, strengthens our sense of community, and enables us to achieve our collective goals effectively.

• At Whatfix, we deeply value collaboration, innovation, and human connection. We believe that being together in the office five days a week fosters open communication, strengthens our sense of community, and accelerates innovation—ultimately helping us achieve our goals more effectively.

• At the same time, we recognize the importance of flexibility in balancing personal and professional priorities. To support this, we offer the option to work from home up to two days per month.

• In any situation that requires additional flexibility, we’re open to considering exceptions on a case-by-case basis to ensure you’re supported in managing both work and life seamlessly.

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust is the foundation; and Do it as you own it.

• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status